This class covers the installation, configuration, and support of application software used in businesses and other employers of computer technicians.
The different architectures of business applications is covered, including client server, stand alone fat client, thin client, and web based. Application compatibility issues with hardware and software is covered, as are application performance, troubleshooting, security, and registry /configuration issues of applications.
- Understand the architectural differences between different categories of computer applications which enterprise users run.
- Understand application compatibility issues with hardware, software, especially operating system and browser versions and security software.
- Learn how to identify, install, configure, and support major application software products.
- Most employees in Businesses, Governments, Schools, and other organizations, use Personal Computers. These computers are only of usefulness to those employees because of the applications software installed. Almost all Computer Support Technicians begin their career supporting these users and their applications. It therefore is imperative for all technicians to have the knowledge to train users how to use various applications, and how to provide technical support for those applications.
- This course is required for the CST Computer Software Technician diploma and degree.
- This course is worth three credits, and will receive a letter grade. How you determine your grade.
- At the times listed for this course on the Ridgewater Course Schedule.
- If you cannot make these times, you can alternatively watch the recordings of each class session.
- Classes are not held on the following holidays:
- Labor Day.
- Veteran's Day.
- MEA (which is the third Thursday and Friday of October).
- Thanksgiving, and the Friday after Thanksgiving.
- Martin Luther King Day.
- Presidents' Day.
- Spring Break (usually the second week of March).
- At Hutchinson, in Room 321, unless stated differently on the Ridgewater Course Schedule.
- At Willmar, in Room 34, unless stated differently on the Ridgewater Course Schedule.
- At home or anywhere with a high speed Internet connection.
- Students may attend class online from home or elsewhere.
The online student connects to class at the same time as the students on
Campus are meeting with the instructor. Online and Oncampus students see and hear
the same experience, and may converse simultaneosuly with the instructor.
How you attend class online.
- Open an Internet Browser window.
- Obtain access to a high speed Internet Connection (DSL, Wireless provider, Cable Modem, etc). If you only have dial up, perhaps the local Library, McDonalds?, or other location will accommodate you.
- Obtain a headset with Microphone boom or other working speaker/microphone. This is a requirement, even if you will be attending class in person.
- Using your browser, connect to https://mnscu.webex.com.
- Select the appropriate class.
- The password will be posted in D2L.
- Enter your name and ridgewater email address when prompted.
- When prompted, select to join the audio conference using a headset.
- When I am teaching from Hutchinson Room 321 classroom, you can reach me on the classroom phone 320 234 8614 to report audio problems with the WebEx Session.
- Students may watch the class recordings.
This is not the preferred method, since there is no live participation by the student.
It should only be used by students who cannot attend the live class because of work schedules
(try to schdule your work to avoid this), medical emergencies, personal crisis, etc. Watching
the recordings is also useful for review.
How you can watch the class recordings.
- Students may attend class in person.
This is best. Being surrounded by like minded students will stimulate learning and make
for an enjoyable college social experience.
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